Duration: 1 day, 19 hours and 31 minutes

Affected Components:

Nov 11, 16:15:41 GMT+0
Resolved - This issue has now been resolved..

Nov 11, 15:51:46 GMT+0
Monitoring - Our Engineering team has applied a fix to the Shield rule logic and we are currently monitoring the situation. Any updates performed on Shield from 11:48am UTC will need to be reissued on the affected zone (API call or change toggle)..

Nov 11, 15:32:10 GMT+0
Investigating - We are currently reviewing an issue where shield zone rule or logic changes are failing to propagate across our network..

Duration: 8 hours

Affected Components:

Aug 24, 22:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 24, 18:12:59 GMT+0
Identified - Scheduled maintenance is still in progress. We will provide updates as necessary..

Aug 24, 14:00:12 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 24, 13:00:14 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Aug 21, 12:19:46 GMT+0
Planned - We will be performing a maintenance to replace a faulty hardware part in our network that will temporarily affect access to files stored in non-replicated storage zones, Magic Container and Database workloads running in Sydney. Expected Impact During the maintenance window, requests for files in non-replicated storage zones may result in temporary 5xx errors. Replicated files will remain fully accessible. For Magic Containers and Bunny Database, single-location workloads in Sydney will experience a period of unavailability. Maintenance Window Date: August 24th Time: 14:00 - 22:00 (UTC +0) Expected Impact Duration: Up to 60 minutes.

Duration: 10 hours

Affected Components:

Aug 17, 07:27:00 GMT+0
Resolved - The issue has been fixed. SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com..

Aug 17, 07:17:00 GMT+0
Identified - Issue identified, we're working on a fix right now. Our engineering team has identified an issue affecting logins and payments, and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com..